From 2017, the Australian Taxation Office (ATO) has introduced a TFN verification process for all students who have submitted a TFN and requested a HELP loan.

To be eligible for a HELP loan, the ATO must be able to verify that the TFN and personal details submitted on your Commonwealth Assistance Form, belong to you, the student. For the ATO to be able to verify this information, the following details must be correct and up to date with both UNSW and the ATO:

  • Full name (including any middle names)
  • Date of birth
  • Address
  • Tax file number

UNSW will contact you if the ATO advises us they are unable to match the information you have submitted to UNSW, for the purposes of obtaining HELP.

If we contact you, it is extremely important that you do the following:

  • Confirm that your information (including all personal details and addresses) held with UNSW are complete and correct - myUNSW Login
  • Confirm that your information at the ATO matches with the information you have provided to UNSW - ATO Login or call 13 28 61
  • Advise Student Financials that you have: updated any personal details and/or your TFN, where applicable and the information now matches - [email protected]

If your TFN is unable to be verified by the ATO due to either an incorrect TFN or mismatching personal information, the ATO will not be able to store your HELP debt accurately and as such you will not be eligible for a HELP loan.

If your TFN has not passed the ATO verification by the census date, your HELP loan will be reversed and your enrolment may be cancelled.

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