Published: 14 May 2020

See also: Information on security services during the COVID-19 pandemic


10 ways to stay safe on campus

Find out about the essential security services provided to help keep you safe.

Photo of UNSW Night Shuttle Bus

1) Campus Security Officers

Security Officers provide a 24/7 patrol of the campus, ensuring a rapid response in the event of an incident. They'll be wearing a UNSW uniform with "Campus Security" on their caps and clothing. You can see what languages they speak by the country flags on their collar.

2) Security officer escort

Ask for Security to accompany you to the bus stop if you feel unsafe.

UNSW Security is on call to accompany you from your location on campus to car parks, bus stops, and taxi ranks. This is a free service. Security officer are available after hours, including weekends all year round. Call UNSW Security on 9385 6000 to request or visit one of the Help Points located on campus to request assistance.

3) Security buggy

UNSW Security has two six-seater buggies to assist you, if you are less mobile, to travel around campus.

Photo of UNSW Night Shuttle Bus

4) Security Office - Gate 2

Visit us here for Lost Property.

The Security Office located at Gate 2 on High Street (map) is open 24 hours a day, 7 days a week. You can report incidents, ask about lost property, and use it as a safe and handy meeting point location or to wait for a taxi pick up at night.

Photo of UNSW Night Shuttle Bus

5) Help points on campus

Locate these in case you are ever in an emergency!

Help Points (map) are strategically located across the campus to help ensure your safety. Pressing the red button will connect you directly to UNSW Security.

6) Catch the night shuttle bus to get around campus after dark

Photo of UNSW Night Shuttle Bus

You can catch a free UNSW night shuttle bus to get from your location on campus to your parked car, bus, or tram stop after dark between 7pm and 11.30pm excluding public holidays.

The shuttle bus is bright yellow so you can't miss it. The night shuttle bus will stop at car parks, colleges and libraries on Kensington and Randwick Campuses and nearby Transport for NSW bus stops.

You can track the shuttle bus via the [email protected] app or track it from your computer by visiting the UNSW DoubleMap.

7) StaySafe at UNSW app

Photo of UNSW Night Shuttle Bus

Download the [email protected] security app to access Security from your phone:

  • Emergency contacts at UNSW 
  • Request a security escort
  • Track the night security bus
  • Use the Friends Walk feature

The app also features a torch, alarm, security tips and a newsfeed.

8) UNSW SMS alert

If a major incident occurs on campus – a building fire, for example – the UNSW Major Incident Response Team will alert you via the UNSW Alert SMS.

To be sure you receive these alerts, make sure your mobile phone details are up to date in myUNSW. It only takes a minute to update and verify your details to make sure you know exactly what to do in an emergency on campus.

9) Beware of scammers

A scammer is someone who may approach you with an offer that sounds too good to be true. Don’t provide personal information or give money to anyone you don’t know well. If you are concerned you are being scammed or have been caught by a fraudster, please contact UNSW Security.

10) Avoid theft and keep an eye on your valuables!

Theft of student's laptops and smartphones are some of the most reported crimes at UNSW. Most are stolen when left unattended, even for a brief moment. Make sure you keep an eye on your valuables.

Contact Security


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