Guide to setting up your IT essentials

Please note: You need to Enrol in at least one subject, before you can access your student email.

Once enrolled, you will be able to sign in after 48 hours.

Need 24/7 support?

Say hello to MytiBot

IT has a new problem-solving chat bot, here to assist you with your UNSW IT Service related enquiries.

  • Do you need to reset your password?
  • Not sure what software is available to you?
  • Confused about how to install VPN?

MytiBot is available to help you 24 hours a day, 7 days a week.

Chat with MytiBot

Your student login

Your student login enables access to online resources at UNSW.

Your student ID will be printed on your student ID card (e.g. z1234567). Use your student ID as your zID username (e.g.

Find out more about your login

Multi-Factor Authentication

Need help with Multi-Factor Authentication (MFA)?

Log in for online support guides

Updating your password

You will be required to update your password every 6 months for security reasons.

The Identity Access Manager (IAM) website allows you to manage your account.

Find out more about IAM

Free Wi-Fi on campus

UniWide (Wi-Fi) is a fast, secure, wireless network connection for your laptop and mobile device.

WiFi is available from a wide range of locations across our campuses.

Find out more about Wi-Fi

Not sure what free software is available to you?

A whole range of free software is available to you, including the Microsoft Office 365 package, Microsoft Teams, some specialty software such as EndNote, and much more. 

Login at the link below to see the full list of software available and how to download.

Download free software

Moodle learning management system

Moodle is the main learning management system for access to course outlines and online learning.

Find out more about Moodle

Student email

Email is the main way UNSW communicates with students.

Before you can access your email, you need to enrol in at least one subject. Once enrolled, you will be able to sign in after 48 hours.

Student email (Office 365) is an email service for students and alumni.

Each student is automatically assigned a UNSW email address.

You can log in to your student email via Microsoft Online using your username and password.

Find out more about email

Need help?

Contact IT Services for technical support

If you would like to submit a service request or report a problem. visit the IT Services website.

Or visit Getting Started Services in the Library for face to face IT support.

Find out more on the IT website

See next

Make the most of your time at uni, by finding out about the many services available:

Attend Orientation Week!

Back to top