Please note: You need to Enrol in at least one subject, before you can access your student email.
Once enrolled, you will be able to sign in after 48 hours.
Guide to setting up your IT essentials:
Need 24/7 support?
Say hello to MytiBot
IT has a new problem-solving chat bot, here to assist you with your UNSW IT Service related enquiries.
- Do you need to reset your password?
- Not sure what software is available to you?
- Confused about how to install VPN?
MytiBot is available to help you 24 hours a day, 7 days a week.
Your student login
Your student login enables access to online resources at UNSW.
Your student ID will be printed on your student ID card (e.g. z1234567). Use your student ID as your zID username (e.g. firstname.lastname@example.org).
Need help with Multi-Factor Authentication (MFA)?
Updating your password
You will be required to update your password every 6 months for security reasons.
The Identity Access Manager (IAM) website allows you to manage your account.
Free Wi-Fi on campus
UniWide (Wi-Fi) is a fast, secure, wireless network connection for your laptop and mobile device.
WiFi is available from a wide range of locations across our campuses.
Not sure what free software is available to you?
A whole range of free software is available to you, including the Microsoft Office 365 package, Microsoft Teams, some specialty software such as EndNote, and much more.
Login at the link below to see the full list of software available and how to download.
Moodle learning management system
Moodle is the main learning management system for access to course outlines and online learning.
Email is the main way UNSW communicates with students.
Before you can access your email, you need to enrol in at least one subject. Once enrolled, you will be able to sign in after 48 hours.
Student email (Office 365) is an email service for students and alumni.
Each student is automatically assigned a UNSW email address.
You can log in to your student email via Microsoft Online using your username and password.
Contact IT Services for technical support
If you would like to submit a service request or report a problem. visit the IT Services website.
- T: +61 2 9385 1333
- E: Submit an enquiry
- W: IT Services website.
Or visit Getting Started Services in the Library for face to face IT support.
Make the most of your time at uni, by finding out about the many services available: