The Student Information & Communications Team create consolidated and streamlined student communications in a tone and voice that students can relate to.
We liaise with key student engagement colleagues and special project teams across UNSW to shape both standalone and recurring communications, and more complex communication plans and campaigns.
With a focus on relevance versus volume, our goal is to deliver targeted communications via appropriate channels that achieve maximum impact while reducing noise.
You can find out more about our process and key communication channels below.
Submit a comms request
Get in touch with us via our simple form and a member of the team will be in touch with you within two business days to discuss further details.
Planning to survey students?
Before commencing any communications to current students related to surveys, you must seek approval from the Student Survey Reference Group (SRG).
Need to communicate with staff?
Please get in touch with the Division of External Engagement (DEE).
Below is an overview of our key communication channels. This isn't an exhaustive list and we're always happy to chat about how we can support your communication needs, so please get in touch.
The UNSW Student News is our one-stop-shop for students; a weekly email newsletter covering everything they need to know and want to know, including key dates, opportunities and events.
Personalised curated email newsletter.
Weeks 1-13 during Terms 1, 2 and 3, and Week 1 of Summer Term.
Currently enrolled undergraduate & postgraduate coursework students (excluding AGSM, Global, UPP & Canberra).
Personalised to each student based on factors including their faculty, program, residency status, etc.
One week ahead of inclusion (see our publishing schedule).
If you're providing an image with your request, landscape orientation is best, with minimal or no text on the image.
We share opportunities, events, student stories, live Q&As and more on our Instagram and Facebook channels @UNSWStudents. We also post content to UNSW's official Facebook group, UNSW Noticeboard.
Instagram posts, stories, reels & lives and Facebook posts & stories.
At least one week ahead of posting.
If you're providing an image or video with your request, portrait orientation (4:5) is best, with no text on images.
Connect with us!
We manage and create pages across the Current Students website (that's this one!) to provide students with key program & enrolment information and showcase student life and development initiatives.
All students. Content signposted across our UNSW Student News, social posts & EDMs, and targeted as required.
Deadline varies for creation of new webpages or 'mini-sites'; please submit a request and we'll be in touch to discuss your requirements.
Please allow up to one week for creation of site & event notices.
Check out these examples:
We aim to reduce the amount of emails that students are receiving, but there are instances where an email is appropriate. We have access to dynamic lists that are extremely accurate and we can filter information within an email to target specific cohorts to ensure relevance. We closely monitor engagement to maximise impact.
Personalised targeted emails.
Scheduled based on academic calendar, key dates, and student lifecycle requirements.
All students; targeting cohorts as agreed with relevant stakeholder(s).
Submit a request and we'll be in touch to discuss your requirements.
Please allow at least one week for a standalone EDM.