Uni-Verse - UNSW's Official Mobile App

You will need your zID and password to log in to Uni-Verse.

ISSUE: I can't log in to the app with my zID due to message that my password is incorrect, but it is the same password I use for log in to Moodle and myUNSW.

Please try the following steps:

1. Update your mobile device (latest version for your Operating system):

• For Android Settings -> About Device -> System Update
  Also please update the Android web-view here - https://play.google.com/store/apps/details?id=com.google.android.webvie…
• For IOS Settings -> General -> Software Update
• For Google Pixel open your device's Settings app. Near the bottom, tap System -> Advanced -> System update.

2. Un-Install the Uni-Verse mobile app.

3. Re-boot/Restart your mobile device.

4. Download the “Uni-Verse” mobile app from App Store or Google Play (depending on your mobile device).

5. Log in with your zID and zPASS to the “UNSW Sydney/Canberra Student” Profile.

If the above steps do not resolve the issue, then we need to know a bit more about your device. Please contact us with the following details:

• Your student email address
• Full name
• Any comments
• Is this current mobile device upgraded to the latest operating system: YES / NO.
• Have the Initial troubleshooting steps (above) been performed: YES / NO.

Simply click on the 'Arrange' icon on the bottom of your device's screen and sort your tiles based on your preference.

For help and support, you can email: [email protected]