The Student Support Team is always here to help with personalised advice and information about university life, wellbeing, academic performance and study skills, student visas, UNSW procedures, financial management or if you need help but don't know where to go.
Our team of Student Support Advisors provide personal support and work with all students to promote the development of skills needed to navigate and succeed at university.
Consultations
Book a 45 minute consultation with the advisor of your choice through our booking page.
Face-to-face appointments are held in the John Goodsell Building. Virtual appointments will be over Zoom - the link is available through the booking site.
If you are experiencing technical difficulties when booking or are unable to book please send an email.
If you require immediate support
If you require immediate support and you are feeling overwhelmed by stress or anxiety, you can contact the following for free, confidential, and anonymous support:
For students in Australia:
- Lifeline (24 hour): 13 11 14 phone line for crisis support and suicide prevention.
- Mental Health Line (24 hour):
1800 011 511 phone line for mental health acute care.
For students outside of Australia:
- UNSW Security + 61 2 9385 6000
-
Medibank 24 hour line (you don’t need to be a Medibank customer): +61 2 89050307
Location
John Goodsell Building (F20), Ground Floor
- Student Support Advisors are in the John Goodsell Building, Ground Floor
- Campus map reference F20 (PDF)
Meet the Advisors
Bridey Martin
How long have you been at UNSW
I have been working at UNSW since 2019 and am loving every minute of it (MINUS rainy days, cold days, days when my puppy is left at home (everyday!) windy and sticky/hot days, or days when I don't get to sit in the sun)
Favourite thing about my job
Helping students find their own ways through difficult times and creating space for them to fall back in love with learning again!
Stressbuster
Painting, walking my puppy Junebug, and looking up memes about nature and art or reading about social workers doing justice!
Helen Craig
How long have you been at UNSW?
I've been working as an advisor for more than 8 years, but have been a part of UNSW for much longer. I completed my studies here and lived on campus - some of the best times of my life.
Favourite thing about my job I love supporting students to be successful in their studies.
Stressbuster
Right now, to relax and pass the time at home, I like having a stroll with 'Mr B'; my dog Billy and swimming any chance I can get. Dancing around the kitchen to bad 80's music or new music introduced to me by my kids is my other stress release, even Billy gets into it.
Michael Davidson
How long have you been at UNSW?
Since July 2017 (almost 12 months in the Medical Faculty as a Student Admin Officer and the rest as a Student Support Advisor)
Favourite thing about my job
How rewarding it is, yet a great challenge at the same time. It is so beneficial to be able to help students on their journey and to guide, advise and support them in any way we can.
Stressbuster
To listen to music or to get out and enjoy a walk before and after work to process the day and reflect.
Nicole Zhang
How long have you been at UNSW?
I joined the UNSW Student Support team in April, 2021. Previously, I worked three years as Student Advisor for UNSW Global who offer UNSW pathway courses to International Students
Favourite thing about my job
I enjoy forming the bond with students while guiding them through their requests and challenges. I love being supportive, resourceful, and inspiring to my students.
Stressbuster
I consider myself a Yogi and I have been practicing Yoga for almost 10 years. I forget all my troubles while I am standing on my Yoga mat.
Pia Larsson
How long have you been at UNSW?
I've been supporting students at UNSW since 2010, and at other universities here and in Sweden since 2002.
Favourite things about my job
There are so many, but being able to offer students that are navigating challenges a place where they're seen, heard, safe and supported and helping students achieve their individual goals, is particularly meaningful.
Stressbuster
I re-connect with my body throughout the day, so that I can respond to what it needs, soak up the good, spend time by the ocean, go for long runs and practice yoga and mindfulness.
Tracy Ellis
How long have you been at UNSW?
I joined UNSW in August 2017 as a Student Academic Support Officer in the Faculty of Arts and Social Sciences. I then moved to Equitable Learning Services in January 2020 before joining the Student Support team in March 2022.
Favourite things about my job
Helping students to navigate the challenges of life through discovering their strengths and developing their skills for university and beyond. I feel privileged to offer a safe space for students to share their struggles and successes.
Stressbuster
I love long walks in nature and will break out into a jog for an extra boost of endorphins. Practicing mindfulness, cuddles with my dog, and listening to music are also great ways to manage the ‘noise’ of external stressors for me.
Dalia Pisk
Currently in another role, returning to the role of Student Support Advisor in June 2024.
How long have you been at UNSW?
I have been working at UNSW for 7 years and I enjoy the diversity and energy of working on campus.
Favourite things about my job
I am continually impressed by the innovation of students, their study and career goals and the foundation of the University to make it happen! I see my role as assisting students to reach their full potential and to also navigate the supports available to them.
Stressbuster
Having a healthy balance of work, life, family and friends - ensuring I put time aside for me.
Kim Carmody
How long have you been at UNSW: I’ve been with the University for 2 years in another role and recently joined the Student Support Team.
Favourite things about my job: the opportunity to meet and work with people from all walks of life as well as providing students with information to help inform their decision-making.
Stressbuster: Having a laugh! Laughter really is the best medicine.