Live chat with a student mentor

Got questions? Want to chat to an experienced student?

Then chat live online with a Student Mentor!

Click here to chat

Live Chat is live for T3! We're open Tuesdays 4-8pm (AEST) and Monday-Wednesday of O-Week.

Opening Hours

Term 3 2021 open hours


Tuesday 31 August, 4pm-8pm AEST


Monday 6 September, 12pm-4pm AEST

Tuesday 7 and Wednesday 8 September, 12pm - 8pm AEST

Term 3 - Week 1 - Week 10:

Every Tuesday night, 4pm - 8pm AEST

How Live Chat Can Help You

Chatting to a Student Mentor is a great way to access confidential, personalised support online!

  • Click the "Chat online here" button above to start a live chat through our messaging system! Available all term.

The Live Chat Mentors are trained and experienced students who know about UNSW's services, support and policies and can help you find the right support for your circumstances. Come online to ask a question, practice your English, or just to have a chat. 

Through Live Chat you can ask a question about student life, and a friendly peer will point you in the right direction, including:

    • What is the difference between a tutorial and a lecture?
    • What is a day in the life of a UNSW student like?
    • What are the best ways to meet new people and be social?
    • Have I processed my enrolment properly? Who should I contact to ensure I have finalised my enrolment?
    • What do I need to do to help me settle in once I have enrolled?
    • Is there anything I should do to prepare over the holidays, before I start my first classes?
    • How is UNSW supporting students during COVID-19?
    • I'm worried about how stress related to COVID-19, such as studying online/isolation/financial or family pressure is impacting on my studies. Who can support me?
    • I'm feeling pretty lonely because of online learning. How can I stay connected to the UNSW community?
    • The gym and fitness options on campus are closed because of COVID-19. How can I stay fit, healthy and connected?

And any other questions, topics, language practice or help you need as a UNSW student. 

A note about COVID-19: the Live Chat Mentors are trained to support you during this global health crisis, however, they may refer you on to other services to make sure you get the most appropriate and relevant support for your needs.

Meet Our Student Mentors

T3 Live Chat Student Mentors

Senior Student Mentors

I'm a third year student studying commerce and law. I definitely can relate to the anticipation that comes with starting uni for the first time and am excited to share my experiences and assist you with your transition! 

I am a second year student studying Civil Engineering. I will try my best to provide you with the guidance you need and ensure that you feel supported and connected to the UNSW community!

Hiya! I'm a 3rd year Psychological Science student that took quite the....detour in getting here. Hopefully, I get to share with you what I've learnt along the way, to help make your very own journey at UNSW as rewarding as possible!

I'm a fourth year studying Education and Mathematics. Starting university may be a challenging and confusing experience, but I'll be here to help you settle in and answer any UNSW-related questions you may have!

I’m currently a fourth year student majoring in psychology. I understand starting university can be difficult, confusing and scary at times but rest assured I’ll do my best to provide you with assistance to ensure you have a smooth transition into UNSW.
I'm a third year Actuarial Studies student and keen to help you navigate life at UNSW. I would love to share useful tips and information, and lead you to the services you need!

T3 Student Mentors:


I am in my fourth year of a double degree in Commerce and Information Systems, and I am passionate about motivating the next generations of future leaders across UNSW to maximise their university experience. I am looking forward to connecting with you all and support your ongoing learning and development within UNSW!

Hi! I'm a second year student studying Commerce and Law which means I started my degree in 2020 and know all about online uni. The transition to university can be difficult and daunting but I'm here to offer tips and assistance to make your experience better!

Chu I’m a masters student of Actuarial Studies and would love to share some tips and information to help you enjoy university life a little bit more!
Hey there. I'm a 3rd-year international student at UNSW. I am delighted to help guide you through the nerve-racking experience known as university; maybe answer some of your queries along the way...or just chat in general.
Hey there! I'm a 4th year Commerce/Economics student. I'm here to answer any questions you have about UNSW, and ensure you'll have a supported and rewarding university experience! 
I'm in my third year of a double degree in Arts and Education, majoring in German with a minor in legal studies. University life can be a difficult adjustment for many people and UNSW has so many resources to make this transition easier. Ask any questions you have, there are no silly questions and let me help make the transition a bit easier. 
Hey ! I am a first year student pursuing Master's in Chemical Engineering. I know onboarding can get overwhelming sometimes and I'll try my best to answer your queries and ensure that you settle in well. 

I am a third-year Advanced Science student and I would love to help you navigate your journey at UNSW. There are so many wonderful support services and opportunities to access so you're one step closer to having your questions answered!
Would you like to become a Live Chat Student Mentor? Then click on 'Get Involved' below to find out how!

Other Helpful Services

Sometimes our Student Mentors may need to refer you on to a UNSW service or staff member so you get the best support! Here are some other services or areas at UNSW that you might find helpful or need to reach out to.

For questions about this service please contact us at [email protected].

Get Involved!

Applications for T3 2021 Live Chat Student Mentors are now closed.

Register your interest to work with us in the future here.

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