UNSW Health Service response to COVID-19

The UNSW Health Service is open!

The Health Service takes the safety of our patients and staff seriously. We have put measures in place to ensure everyone entering the practice feels safe to do so.

Face to Face scenarios

Measures in place to ensure everyone entering the practice feels safe to do so.

When a patient presents to the Health Service they will be required to have done a RAT test if they have any respiratory symptoms such as cough, runny nose, sore or scratchy throat or fever. If they have not done a RAT test then they will provided one and will be advised to wait outside until the result is back. Covid positive patients will be seen via video consult or telephone consult.   

We have an intercom outside which will direct a call to our nurses who will triage and give advice. If asked to wait the patient will be asked to sit outside and be supplied with a mask and gloves.

All patient with respiratory symptoms are asked to wear a mask and wait outside

Phone calls

Our phone calls are screened by our administration staff or Registered Nurses.

When patients call the Health Service, they are asked a series of questions to determine the risk of Covid-19. This then determines whether they can enter the practice waiting area or whether they will need to wait outside for an appointment. Staff will provide a mask if needed.

All Doctors have masks, anti-viral wipes, hand sanitiser and PPE in their consultation rooms to ensure their safety and the safety of their patients.

All touch points are cleaned thoroughly and regularly by our cleaners.

The clinic is a safe space and we encourage patients to still attend their appointments as it is safe to do so.


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