Getting Help with Academic Standing
Your academic standing is simply a way that we monitor your progress at the end of each term or semester, based on units of credit attempted and passed. It exists to help us help you.
You can find out more about academic standing, and what each level means, here. The information below is focused on your next steps, and the assistance available.
Click on your Undergraduate or Postgraduate academic standing level below for advice on what to do next. Don't know your academic standing level? Check it on myUNSW.
Next steps for Undergraduates
Good Standing
What do I do now?
You are not required to take any action.
Need help with your degree structure, progression, major selection or enrolment? Please contact The Nucleus: Student Hub.
We also have links to lots of supports below.
Important note: If you have been notified that you are at risk of exclusion due to maximum repeat fails or maximum time to complete, you must make an appointment with an academic advisor from UNSW Science, regardless of your academic standing.
Please book an appointment here.
Risk Level 1
What do I do now?
An appointment with an academic advisor from UNSW Science is not required at this time.
However, you may benefit from thinking about what difficulties you have been having. Did you face issues with the content of the courses, or were there other factors?
Need help with your degree structure, progression, major selection or enrolment? Please contact The Nucleus: Student Hub.
We also have links to lots of supports below. If you don’t know what support you need, you can make an appointment with a Student Support Advisor to talk it through, and get help accessing the services and resources available at UNSW.
Important note: If you have been notified that you are at risk of exclusion due to maximum repeat fails or maximum time to complete, you must make an appointment with an academic advisor from UNSW Science, regardless of your academic standing.
Please book an appointment here.
Risk Level 2
What do I do now?
You are required to make an appointment with an academic advisor from UNSW Science.
Your academic advisor can give you further information on the additional support services available for students at UNSW to help you get back on track.
Booking an appointment
You can book an appointment here.
Risk Level 3
What do I do now?
You are required to make an appointment with an academic advisor from UNSW Science.
Your academic advisor will discuss your circumstances, review all academic options and ensure you are accessing the right support.
Booking an appointment
You can book an appointment here.
Risk Level 4
What do I do now?
You are required to make an appointment with an academic advisor from UNSW Science.
We recommend you do so before the beginning of your next active term so you can discuss your enrolment before classes start. Your academic advisor will discuss any changes to your circumstances since you last enrolled, review all academic options and ensure you are accessing the right support.
Booking an appointment
You can book an appointment here.
Provisional Suspension
Note: You have been placed on Provisional Suspension as you may have late or withheld grades that would have otherwise placed you on Suspension.
What do I do now?
You are required to make an appointment with an academic advisor from UNSW Science.
Your academic advisor will discuss your circumstances, review all academic options and ensure you are accessing the right support.
Booking an appointment
You can book an appointment here.
Provisional Exclusion
Note: You have been placed on Provisional Exclusion as you may have late or withheld grades that would have otherwise placed you on Exclusion.
What do I do now?
You are required to make an appointment with an academic advisor from UNSW Science.
Your academic advisor will discuss your circumstances, review all academic options and ensure you are accessing the right support.
Booking an appointment
You can book an appointment here.
Suspension or Exclusion
What do I do now?
Please refer to your academic standing letter.
Your academic standing letter outlines the options available to you, your next steps, and the supports available. Please make sure you read it carefully and in full.
Next steps for Postgraduates
Good Standing
What do I do now?
You are not required to take any action.
Need help with your degree structure, progression, major selection or enrolment? Please contact The Nucleus: Student Hub.
We also have links to lots of supports below.
Postgraduate Academic Risk
What do I do now?
You are required to make an appointment with an academic advisor from UNSW Science.
Your academic advisor can give you further information on the additional support services available for students at UNSW to help you get back on track.
Booking an appointment
Please book an appointment here.
Postgraduate Exclusion Risk
What do I do now?
You are required to make an appointment with an academic advisor from UNSW Science.
Your academic advisor can give you further information on the additional support services available for students at UNSW to help you get back on track.
Booking an appointment
Please book an appointment here.
Suspension or Exclusion
What do I do now?
Please refer to your academic standing letter.
Your academic standing letter outlines the options available to you, your next steps, and the supports available. Please make sure you read it carefully and in full.
Need mental health support?
We understand that news about results and Academic Standing can be distressing. If you’re not feeling like your usual self, if you’re feeling stressed, nervous, anxious, or depressed and would like to speak to someone, help is available.
In case of emergency or life threatening situation within Australia, please call 000, or go to your nearest emergency department immediately.
Get the support right for you
Every student's experience is unique, and there are lots of different factors that can impact your academic standing.
With this in mind, UNSW has a wide range of supports available to you. You can find a selection of these at the link below.
Academic advisors can help you to identify the factors that are impacting you and discuss which of these options might be suitable. They can also discuss any issues you have had in trying to access services at UNSW previously.
If you have not been advised or recommended to see an academic advisor based on your academic standing level, but you would like help navigating and accessing appropriate supports, you may like to make an appointment with a Student Support Advisor.
Key terms & useful info
You might have heard these terms thrown around but not quite understood how they can impact you or help you and your degree progression.
We've included links below, so that you can do your own research. Want to know more? The team at The Nucleus: Student Hub can answer any questions you may have. If you're meeting with an academic advisor, they can talk through these with you too.
Find out more
Program Leave
Feel like you need to take a break from your studies? Check to see if you're eligible to take Program Leave for an upcoming term(s) and make sure you apply before the relevant census date.
Census Dates
Did you know that you have until census date to drop a course without financial penalty? Each individual teaching period has a census date, so check our census dates page for all the details. There are a couple of other 'drop' deadlines that occur throughout each teaching period - find out more.
Fee Remission
Fee Remission is the process by which you can apply for refund, remission or re-credit (whichever is applicable) for a course, or courses, after the census date, if you have been impacted by extenuating circumstances. Find out more about the process, eligibility, and the outcomes you can expect here.
Low Completion Rate
Low Completion is a condition that applies to students who are receiving Commonwealth Assistance through enrolment in a Commonwealth Supported Place (CSP) and/or receiving HECS-HELP or FEE-HELP, and who commenced a program, or transferred to a new program, from 1 January 2022. Students with a low completion rate will lose access to their CSP and/or HELP loan(s). If this applies to you, we’ll contact you with instructions on what actions you can take.