Student travel concierge service


FAQs regarding the Chinese Ministry of Education's Policy Change for Students Studying Remotely

What if I cannot travel to Australia before the start of Term 1?

Please don't worry. You need to take all reasonable steps to travel to UNSW as soon as possible – even if this means you will need to commence your Term 1 classes remotely and may arrive in Australia after the start of term. You may continue to take classes online while you are going through the relevant procedures to return to Australia. Please keep detailed records and documentation that demonstrates your effort to return to Australia as close to the start of Term 1 as possible.

What if my Australian student visa has not yet been issued, my flight is cancelled or I can’t secure accommodation?

If your visa is not issued before the start of Term 1, your flight is cancelled, or your accommodation cannot be booked, you are advised to keep the evidence of the date your visa is granted (i.e. your visa grant letter), flight cancellation email, and other relevant supporting documents and submit them together with your application for accreditation by the CSCSE in order to pass their accreditation successfully. CSCSE is mindful of the difficult task of returning to Australia this close to the start of Term 1.

What if I am currently enrolled in online classes and now need face-to-face classes?

Adjust your course enrolment to in-person options as soon as you have a confirmed travel date. You can adjust your enrolment and timetable through myUNSW through Week 1 of Term 1 (Deadline: 11:59pm 19 February). If you do not have confirmed travel plans to Sydney, with an arrival date before the start of Term 1, we recommend that you maintain your enrolment in online courses. If you have any difficulty finding in-person options you should contact The Nucleus who can talk you through your options.

What if there are no face-to-face class options for me? 

We understand this would be frustrating. Our Term 1 online class schedules were originally planned around travel restrictions, so this is a challenging pivot. If you’ve checked the Class Timetable and there are no in-person options to enrol in, you can continue studying in an online mode whilst you return to Australia. Please keep all relevant documentation and advice issued by UNSW and submit this together with your application for certification – CSCSE will evaluate your case accordingly.

Term 1 2023 will be my final term, do I still need to return to Australia? 

If you anticipate completing your degree at the end of Term 1, a letter confirming Term 1 2023 as your final term of study will be available on completion of your studies. If you are unable to return to Australia for Term 1, please keep the relevant documentary evidence and submit it together with your application for accreditation with CSCSE.

What if I cannot find suitable accommodation in Australia?  

We understand it can be difficult to find suitable student accommodation at short notice and we are working to open more rooms on campus where possible. There are also alternative off-campus options students may explore, including independent student accommodation providers or independent rentals of rooms, apartments or houses. Please see here for a full list of accommodation options and off-campus providers that UNSW recommends.

Return to Australia Information Sessions

Are you an International Student who is returning or considering returning to Australia to study?

Make sure you register your interest for one of our Return to Australia webinars for information about the options for returning to Australia and the steps involved.

Meet some of your fellow students going through the same process and ask any questions you have! 

Register your interest now!

Your return to Australia questions answered!

Your return to Australia checklist

There’s a lot to remember and organise when travelling internationally now and the team at UNSW are here to help you! In order to make sure you have everything in place for a safe return to Australia we recommend using this pre-flight checklist to ensure you do everything you need to be able to successfully board your flight and enter the country.

See the checklist

Booking assistance

If you would like some support with booking your flights to Australia, please complete the form below and someone from the UNSW Travel team will be in contact within 48 hours.

Complete the form

Accommodation options

UNSW has both accommodation options on campus and is able to provide trusted recommendations for accommodation off-campus. Visit the links below to find out more!

On-campus accommodation options

Living on campus can be a great experience. Apart from being close to class, college life is a great social experience, living with other students from all around the world you will get to make the most of your Australian experience and create lifelong friendships. 

Learn more

Off-campus accommodation options

Finding accommodation off campus can be difficult as you often can’t be sure if what you have found is a reputable accommodation provider. To help you with this we have two websites we recommend for finding reasonably priced accommodation off-campus.  

Learn more

Do you require short-term accommodation on arrival in Australia?

If you need to arrange some short-term accommodation for your arrival in Sydney, Quest Apartments is a good option, with a UNSW discount code available to students. Click here to access the discount code.

Your health insurance options

UNSW recommends that you consider Medibank for your OSHC cover. Medibank is our preferred supplier who offers Comprehensive OSHC exclusively to UNSW. It is a market-leading product that provides additional cover and support above student visa requirements for all course types.  To purchase, or for more information, click here.

While UNSW recommends Medibank Comprehensive OSHC cover as our preferred supplier, you are not obligated to purchase cover with Medibank and can obtain OSHC from any approved healthcare provider. View a list of providers.


International travel updates

Travel has changed a lot and it’s important that you keep up to date with everything you need to do to ensure you are eligible for entry into Australia.  

Travel restrictions | Visit this site for up-to-date information based on your country of origin and destination. See travel restrictions

Vaccination requirements | Visit this site to make sure you have an Australian Government Approved Vaccination to enter the country and that you know what your certificate needs to include to ensure it is valid. See vaccination requirements

Visa requirements | Do you have your VISA and COE sorted? If not, get information on what to do and how to get help from the Student Life Team.

Check out our COVID FAQs


I want to connect with other students coming to Australia

Looking for a place to meet other international students studying at UNSW? There are some great options available for you: 

Join our International Students Discord Server! Join our virtual community for international students that are in Australia AND overseas. Play games, watch movies, listen to music together, find study partners or even watch sporting events together! 

UNSW International Students Discord Virtual Community | UNSW Current Students 

Connect with a Peer Mentor! A peer support program can help make the start of your new life as a student feel less overwhelming and more exciting!

Welcome to Peer Support | UNSW Current Students

How to check that 'great deal' you've found isn't a scam

It's important to stay vigilant about the security of your personal information. If you’re unsure about any type of travel offer please check it further before you provide your personal details.

We've put together some helpful information and contacts - find them here.

Get support

Preparing for your journey to Australia can be overwhelming. There is a lot of support available to you through the university:  

Student Support Advisors

Mental Health Connect

Health and Wellbeing 

Supporting the student life initiatives you want

Our UNSW Clubs and Societies are a vital part of your student experience outside the classroom. Joining a club is a great way to make friends, get active, and make the most of your time at university. UNSW's Student Wellbeing team collaborated with Arc to give grants to some incredible initiatives from clubs & socs. 

Learn more!

Unsure and want to talk to someone?


If you are returning to Australia in the coming weeks and need some travel support please contact The Nucleus Student Hub.

Contact The Hub!

If you're feeling nervous, lonely, stressed, or depressed, you can call the following services any time of day or night.

Students not in Australia, call Medibank’s 24/7 Health and Support Line: +61 (2) 8905 0307 

Call them now

Students in Australia, call UNSW Mental Health Support Line: 1300 787 026

Call them now

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