To streamline our communication and ensure your questions are addressed in a timely manner, please note the following guidelines when emailing your convenor or teacher:
- Include Your Student ID and Course Code: When you email your convenor or teacher, please provide your course code and student identification number to help us identify and assist you.
- Response Time: Unless your question requires an urgent response, please allow up to 3 business days for a reply. We appreciate your patience and understanding.
- Course Content and Assessment Queries: For questions related to course content or assessments, please post them on the relevant Moodle discussion forums in your course rather than emailing your convenor or teacher. This helps create a collaborative learning environment and ensures your queries are addressed by the appropriate members of the teaching team for the benefit of all students. Confidential enquiries (e.g., questions about Special Consideration or Equitable Learning Plans) should not be posted to course forums.
- When to contact the Nucleus: The Nucleus should be your first point on contact for all enquiries relating to your studies, aside from those mentioned above. It is recommended that you first reach out to our Law & Justice Nucleus team who will be able to assist you, or direct you to the right place for support.
Tips for Writing a Professional Email
- Use a clear and relevant subject line: Ensure the subject of your email is specific, professional, and directly related to the content. If the email concerns a course, include the course code.
- Start with a brief summary: In the opening lines, provide a short overview of the purpose of your email to help the recipient understand the context quickly.
- Be polite and concise: Maintain a respectful tone throughout, and keep your message focused. Avoid using informal or text message-style language (e.g., “btw” or “tmrw”).
- State your question clearly: Explain exactly what you are asking and mention any steps you've already taken to find the answer on your own.
- Structure your message well: Use paragraphs and bullet points to break up information, making your email easier to read than one long block of text.