Supporting Students in Distress

Staff play an important role in identifying, supporting and connecting students to mental health support.

Outlined below are trainings, resources and steps you need to take to help a student access support.

Get urgent support




Staff Support

Need advice to support a student in distress?

Call Mental Health Connect on 02 9385 5418 to speak with one of the counselling team. Available 9am-5pm, Monday-Friday.

Need support for yourself?

UNSW staff can get free, confidential counselling through Converge, the Employee Assistance Program (EAP)

Refer a Student

Students should complete a Mental Health Connect form to access counselling.

Mental Health Connect phonelines for students

24/7 phoneline: 02 9385 5418

After hours text service: 0485 826 595

International students overseas should call +61 2 8905 0307 (24/7) for support.

Hear from Sarah Maddison, Deputy Vice Chancellor (Education & Student Experience)


Supporting Students in Distress module

Supporting Students in Distress

Supporting Students in Distress, delivered via Moodle, is designed to help staff find support for a student who is struggling with their mental health. Get information on risk factors, conversation tips, case studies and UNSW support services.

Note: Under Student enrolment at the link below, enter the Enrolment key, SSID (all capitalised).

Self-enrol now
Once completed, you can access the Supporting a Student in Distress Sharepoint site. This provides a summary of the module, along with resources that you can use with students in the classroom.

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