A free airport pickup service is offered to newly commencing and returning international students. Students will be transported by shuttle bus from the Sydney Airport International terminal to UNSW Campus and select accommodation providers.

Book here

Please note that you cannot access the service without a booking. 

You will need your:

  • UNSW Student ID number  (zID, DO NOT provide a UNSW Global ID)

  • Flight number, arrival date and time 


Booking Details

Please use the following as a guide: 

1. Pickup Location - International terminals only.  

2. Drop–Off Location – Select from Shuttle Stops and choose one of the following:

  • UNSW Gate 14, Barker Street/International Student Welcome Centre (recommended drop off 10am - 3pm during the International Student Welcome Centre operation)

  • New College @ UNSW
  • Jacaranda Hall @ UNSW
  • Igloo Redfern 
  • Scape Darling Square and Darling House 
  • Scape Redfern 

Important InformationPick Up and Drop off locations are limited to the designated stops listed above and online. The free shuttle service does not include private addresses or any variations to the common stops. 

  3. Arrival Date, Time and Flight Number 

  • Hours of Shuttle Operation: 6:00am to 11.00pm

Important note: Family members accompanying students cannot access the free shuttle service. It is recommended that you book directly with the provider via their website or find another service such as taxi, or Uber, 

For all other service options, you may find options here:  Transport to & from Sydney Airport International Terminal 

Please note that there are no porters available to carry bags. 

4. Free Shuttle Service   

  • The online booking form shows a base fare/owing amount of $20, students booking in the UNSW portal will not be charged and/or required to provide payment details.

  • Please ignore and proceed with your booking.


Booking Confirmation

  • you will be sent a confirmation email providing further information, including details of where to meet the shuttle transfer service.

  • you do not need to contact the shuttle provider on arrival, please follow directions to the meeting point. 

Amendments and Cancellations

Please contact [email protected]  48 hours prior to arrival to amend or cancel bookings.

UNSW cannot assist with changes or cancellations.

Arrival at Sydney Airport  

If you require assistance at the airport you can visit the International Student Airport Welcome Desk located in the International Arrivals Hall. The International Student Welcome Desk at Sydney Airport currently operates Mon-Fri from 7:30am to 1pm. 

Please note: no variations can be made to pick up or drop off locations or baggage allowance. 

If the answer to your question is not included in the information on our website you can contact us at [email protected] 

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