A free airport pickup service is offered to newly commencing and returning international students. Students will be transported by shuttle bus from the Sydney Airport International terminal to UNSW Campus, Jacaranda [email protected] and Scape Darling House and Square.
Book online https://www.student.unsw.edu.au/airport/form you cannot access the service without a booking
You will need your:
UNSW Student ID number (zID, DO NOT provide a UNSW Global ID)
Flight number, arrival date and time
Booking Details - please use the following as a guide:
1. Pickup Location - International terminals only.
2. Drop–Off Location – Select Common Stops and choose one of the following
UNSW Gate 14, Barker Street (stop here to visit the International Student Welcome Centre - advised for all arrivals between 8:00am and 3:00pm)
Jacaranda [email protected]
Scape Darling House & Scape Darling Square
Important Information: Pick Up and Drop off locations are limited to the designated stops listed above and online. The free shuttle service does not include private addresses or any variations to the common stops.
3. Arrival Date, Time and Flight Number
Latest arrival date: 3 March 2023
Hours of Shuttle Operation: 6:00am to 11.00pm
4. Baggage allowance: maximum 2 pieces of luggage only.
1 x checked baggage (larger suitcase dimensions approved by airlines).
1 x carry-on baggage (smaller carry-on dimensions approved by airlines).
Important note: Students with additional or oversized luggage will have the option to add items to their booking at their own cost (payment provided directly to the provider). Family members accompanying students cannot access the free shuttle service. It is recommended that you book directly with the provider via their website or find another service such as taxi, or Uber,
For all other service options, you may find options here: Transport to & from Sydney Airport International Terminal
Please note that there are no porters available to carry bags.
5. Free Shuttle Service
The online booking form shows a base fare/owing amount of $18, students will not be charged and/or required to provide payment details.
Please ignore and proceed with your booking.
you will be sent a confirmation email providing further information, including details of where to meet the shuttle transfer service.
you do not need to contact the shuttle provider on arrival, please follow directions to the meeting point.
Amendments and Cancellations
Please contact [email protected] 48 hours prior to arrival to amend or cancel bookings.
UNSW cannot assist with changes or cancellations.
Arrival at Sydney Airport
If you require assistance at the airport you can visit the International Student Airport Welcome Desk located in the International Arrivals Hall. The International Student Welcome Desk at Sydney Airport currently operates Mon-Fri from 7:30am to 1pm.
Please note: no variations can be made to pick up or drop off locations or baggage allowance.
If the answer to your question is not included in the information on our website you can contact us at [email protected]