If you have any questions regarding your results you can contact The Nucleus: Student Hub which will operate with the following extended hours of service:
|Thursday 17 December||8am - 8pm AEDT|
Phone & online enquiry (from 8am - 8pm)
In person (from 9am - 5pm)
|Friday 18 December||9am - 8pm AEDT||Phone and online enquiry as well as in person for document collection*|
|Saturday 19 December||9am - 2pm AEDT||Phone and online enquiry|
Ordering your documentation
*Please note that document collection is via appointment only. Once you have ordered your documentation you will receive an automated email notifying you how to make an appointment. This process is subject to change.
The University will also shutdown for the holiday period from Monday 21 December until Monday 4 January 2021. If you have an enquiry during this time, you can contact The Nucleus: Student Hub which will remain open on the following days and times:
|Monday 21 December||9am - 5pm AEDT||In person*, phone and online enquiry|
|Tuesday 22 December||Phone and online enquiry|
|Wednesday 23 December||7.30am - 5pm AEDT|
|Thursday 24 December||9am - 5pm AEDT|
|Wednesday 30 December|
|Thursday 31 December|
*Please note, Monday 21 December is the last day you can visit The Nucleus: Student Hub for in person appointment until it reopens on Monday 4 January 2021. Faculty related enquiries are not available in person on this date - please phone or complete an online enquiry form.
The Nucleus: Student Hub can be contacted by phone on +61 (02) 8936 7005 or through submitting an online enquiry.
It is important to remember that while UNSW is closed, your grades, academic standing and student record will not change. The university will re-open from Monday 4 January 2021 and advisors at The Nucleus: Student Hub will be available to take your enquiry
Guide to grades
Each course a student undertakes at UNSW is assessed using a variety of methods. Course authorities are responsible for assigning a single, final result to each student who has enrolled in any of their courses throughout the semester.
This result generally takes the form of a mark between 0 and 100 which determines your final grade.
Want to appeal a result?
Arc Legal & Advocacy can provide assistance in appealing and disputing academic results via experienced, independent lawyers. They are available Thursday 17 & Friday 18 December from 9am - 6pm AEDT.
What if I need some support?
If you require mental health and wellbeing support, you can contact the Student Support Advisors, International Student Advisors or CAPS as per the following schedule:
|Thursday 17 - Friday 18 December||Student Support Advisors||9am - 5pm AEDT||Local students|
|International Student Advisors||International students|
|Thursday 17 - Monday 21 December|
Counselling and Psychological Services (CAPS) &
UNSW Health Service
|All students - for Teleheath counselling appointments|
What if I need some support whilst UNSW is closed?
If you are not feeling like your usual self, if you’re feeling nervous, lonely, stressed or depressed, there is free, confidential help available – people you can talk to any time of the day or night:
|Call Benestar on 1300 360 364 for one off or ongoing counselling||Call Lifeline on 131 114 (24/7) or chat online (7pm - midnight AEST)|
|International students not in Australia: Medibank +61(2) 89050307 (24/7)||International students in Australia: Medibank’s International Student Health and Support Line: 1800 887 283 (24/7)|
Alternatively you can check out the self-help resources on the Mind Hub.
- Medical Emergency or suicide attempt – Call 000 or go to your nearest public hospital emergency room
- If you are on campus call the On-Campus Emergency Support Team: 9385 6666
- If you or someone you know is thinking of taking their own life, call the Mental Health Line: 1800 011 511