About Individual Consultations

When and where are consultations held?

Consultations are held Monday - Friday between 11-5pm.

Owing to the recent public health advice, all individual consultations will be online. Thanks and keep safe.

You access Microsoft Teams using your zID and zPass.


How long are consultations?

Undergraduate consultations and Postgraduate Coursework consultations are 30 minutes long and postgraduate research consultations are 1 hour long.


How can I schedule a consultation?

If you would like a consultation, please select the appropriate link from the list below.

Online appointments (via MS Teams):

Once you have booked your consultation, you will receive an e-mail with instructions on how to access your consultation. All students have access to Microsoft Teams at no cost. You can download Teams and other Office 365 programs at myIT.

For all enquiries please email: [email protected]


What happens in a consultation?

You can seek help with any specific study-related issue. You will work with an Academic Learning Facilitator (ALF) to explore useful strategies that you can apply to your studies. In an initial consultation an ALF might read a sample of your written work, and then discuss ways to improve it with you. They may then either refer you to other workshops or suggest a further consultation.

ALF's can't necessarily read and comment on entire assignments, but they will try and cover as much as possible in the allocated time frame.


How many consultations can I attend each term?

  • Due to the high demand for consultations, all students will be limited to 1 appointment per week and 3 consultations per term.
  • Students may book consultations for the current week and one week in advance. 
  • Consultation bookings are NOT transferable. Appointments made under a particular student ID must be attended by that student ONLY.

Preparing for your consultation

How should you prepare? 

Because we need to see your work, to get the most out of a consultation, try to be working on your first draft. Drafts are easier to revise than finished assignments, so bringing a draft means we can help you much more.

This about what you would like to get out of the consultation - for example, if there is a particular concern you'd like to focus on, or a particular aspect or section of your assignment you would like to look at?


  • a copy of the assignment question and (if possible) your course outline
  • a draft of your work—2 pages is enough to start. Double-space your work and number the pages.
  • your student ID card
  • whatever might help the facilitator (and you) to better understand your task or problem.

Please Note: For in-person consultations, you must bring a printed copy of your assignment with you. We are unable to work on-screen, or to print out student assignments.

After a consultation, think about what you discussed:

  • What specific actions were suggested?
  • How can you incorporate these suggestions into your writing?
  • What three meaningful steps can you take to follow the advice your received?
  • What can you do to prepare for the next consultation (if needed)?

What we can and can't help with

In Academic Skills consultations we:

    • offer constructive and helpful learning support.
    • work with you to improve your written work, presentations skills and academic communication.
    • encourage you to develop the skills to become an independent learner.
    • help you clarify the purpose and structure of an assignment.
    • discuss strengths and weaknesses in a draft.
    • assist you to organise and improve your work using a variety of strategies.
    • help you develop the skills to work independently.

We don't:

    • offer quick fixes. Instead we provide long-term strategies so that you can develop your skills and work independently.
    • correct or check grammar and spelling, or offer a proof-reading or editing service. It is not our role to 'proof-read' or correct errors in your assignment. It's important to develop your own editing strategies.
    • estimate your final grading. The grade your assignment receives depends on the judgement of your lecturer or tutor. We can only tell you where we think you can improve your draft in terms of academic writing.
    • offer subject tutoring.
    • write your paper for you or supply content for your assignment. We can't tell you what to say, we can only help you improve the way you say it. While we can sometimes act as 'sounding board's for your ideas, content problems require the specialised disciplinary knowledge of a lecturer or tutor.
    • 'fix up' assignments on the day they are due. Revising work takes time, and you won't have time to do this on the day your assignment is due. If you think you need help, then plan ahead.
    • help with Resumes or Cover letters. See Careers for an appointment.
    • help with personal correspondence or applications. Ask a helpful friend for some feedback and advice.
    • advise on IELTS tests.
    • offer you individual sessions on take-home exams. They should be your work alone, so we can't offer assistance, as it wouldn't be fair to other students.
    • intimidate or embarrass you.
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